Firstwinedown.com will provide free ground shipping on orders, as long as atleast “ Minimum free shipping deals “ are purchased for each offer. If less than “ Minimum free shipping deals “ are purchased, then normal shipping rates will be applied.The free shipping deals are applied to anywhere in the US except Alaska and Hawaii.
Ground shipments are sent Monday through Friday.
2 Day shipments are only sent Monday through Wednesday.
Overnight shipments are only sent Monday through Thursday.
It is in the customer’s best interest that the wines should not be sitting in Fedex or UPS’ warehouses over the weekend.
We are also happy to hold packages during the summer and winter, when there is temperatures are either too hot or too cold.
If you order from Firstwinedown.com, you are representing to Firstwinedown.com that you are at least 21 years of age and that the person to whom it is being shipped is also at least 21 years of age. An adult signature will be REQUIRED upon delivery and person who signed must be at least 21 years of age. Many Customer order requests such as please leave on back porch or please leave at front door cannot be followed due to adult signature being required.
Where we ship
Shipping laws vary from state to state, so, if you have specific questions about shipping, please contact our Customer Service Department
Shipping & Processing Time:
Most orders ship within 1-3 business days of when you place your order. On rare circumstances, we may face a delay in shipping your order and in that case, we will notify you by email.
Firstwinedown.com automatically provides insurance for each order placed online. This will protect our customers from any damage or lost packages during transit. You will have the option to deny the insurance , by de-selecting the box labelled shipping insurance, at the checkout process.Please note that ,this will waives all responsibility from Firstwinedown.com
It is the Customer's responsibility to be present at the time of delivery because First wine down cannot guarantee the condition of any wine if the wine is not received the first time the shipper attempts delivery. This is Because the package may be held at the shipper’s facility that is not climate controlled. If no one is available to receive the package, a second attempt to deliver will be made. Whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time. If the second attempt is unsuccessful, your order will be returned to Firstwinedown.com. The Customer will be required to incur the cost of shipping and handling, regardless of the Customer deciding to cancel the order.
Please keep in mind that we will do our best to resolve all issues In the event that you have to return the merchandise, please re-pack the items in their original shipped packing to ensure safe return. Upon arrival at the Firstwinedown.com warehouse, all returned items are inspected. You will be refunded the full cost of the merchandise and all shipping charges if your return is a result of our error. If you see the bottle is bad, please just put the cork back in the wine, leaving the contents of the wine in the bottle. We can not take back any empty bottles. If you find any errors regarding vintage and type of wine, please send e-mail to firstname.lastname@example.org right away.
If the return is not a result of our error and your item is returned unopened within 30 days of delivery we will grant a credit of up to 85% of the item’.s value minus the original shipping charge and actual return shipping fees.
If you have any further questions regarding our return policy, please email: email@example.com
Title & Ownership
Title to, and ownership of, all wine passes from Firstwinedown.com to the purchaser in the State of New Jersey and the purchaser takes all responsibility for the import of the package from New Jersey to his/her home state. Since we own all of our inventory and therefore arrange for transportation of the wine, Firstwinedown.com is providing a service to, and acting on behalf of the purchaser. By utilizing this service from Firstwinedown.com, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation, and delivery of wine. By placing an order with Firstwinedown.com, purchaser authorizes Firstwinedown.com to act on buyer’s behalf to engage a common carrier to deliver buyer’s order. Firstwinedown.com automatically adds insurance to each order placed. This covers you from any package lost or damaged in transit. The purchaser represents that he/she has obtained all required permissions, paid all required fees, is working through properly licensed intermediaries, is legally entitled to take possession of wine, is legally entitled to take quantities ordered, and authorizes that he/she is 21 years of age. Firstwinedown.com makes no representation to the legal rights of anyone to ship or import alcoholic beverages into any state outside of New Jersey.