Firstwinedown.com is an online retailer, selling Selected Right wine online
The tremendous experience of our staff, and focus on customer satisfaction, has made us one of the most reliable retailers in the industry. This is why our customers are always satisfied when they visit our website
Our experienced wine managers and staff are always willing to help with any questions or concerns you may have. Our owners have been in the business for over 30 years and we have Certified Sommeliers on staff.
Click on the forgot your password link on the login screen. Follow the instructions to receive an email with a link to reset your password. If you do not receive the email within five minutes, please contact customer service at email@example.com
Shipping laws vary from state to state, so, if you have specific questions about shipping, please contact our Customer Service Department via email at firstname.lastname@example.org
Firstwinedown.com will provide free ground shipping on orders, as long as at least " Minimum free shipping deals" are purchased for each offer. If less than "Minimum free shipping deals" are purchased, then normal shipping rates will be applied.
We understand that it may be inconvenient to sign for your package, but under strict laws we are REQUIRED to collect an adult signature ( you are at least 21 years of age) upon delivery. This requirement CANNOT be waived. The shipping carrier will make three attempts to deliver your package, after 3 attempts they will return the package to us. After your first or second attempt you are able to contact the delivery carrier and request to have the item held for pickup at the local station if that is more convenient for you.
No. We do require a physical address for all shipments
As stated in our https://Firstwinedown.com/pages/shipping-info, we require 1-3 business days for the processing of most orders. This does not include shipping time. This is regardless of shipping method, though we do try to prioritize our overnight and 2-day orders.
Please contact us as soon as possible via email at email@example.com
Unfortunately, we can not guarantee a specific delivery date because all shipping is done through a third-party company.
To check the status of your order you can login to your Firstwinedown.com customer account. "My Orders" will show you your past and current orders. If you do not have a customer account, you're more than welcome to contact us for additional information regarding your order
We currently accept the following major credit cards
Please keep in mind that we will do our best to resolve all issues In the event that you have to return the merchandise, please re-pack the items in their original shipped packing to ensure safe return. Upon arrival at the Firstwinedown.com warehouse, all returned items are inspected. You will be refunded the full cost of the merchandise and all shipping charges if your return is a result of our error. If you see the bottle is bad, please just put the cork back in the wine, leaving the contents of the wine in the bottle. We can not take back any empty bottles. If you find any errors regarding vintage and type of wine, please send e-mail to firstname.lastname@example.org right away.
If the return is not a result of our error and your item is returned unopened within 30 days of delivery we will grant a credit of up to 85% of the item’.s value minus the original shipping charge and actual return shipping fees.
Once your returned product arrives to us, a refund will be processed within 1-2 business days.If you have any further questions regarding our return policy, please email:email@example.com
If you need to cancel your order, please email us at firstname.lastname@example.org If the package has left our facility you will be charged for separate shipping fee including the original shipping charge.
The canceled order does not automatically get a refund because there is a processing delay. Once we cancel the order, pending charges should be refunded automatically within 3-5 business days.
You can write the message in gift box and we will make sure not to show invoice price to customers who is receiving gifts. They will see gift message only and sender name.
You can buy a gift certificate and write the message in gift box.
We are more than happy to help you out to place corporate order. Please email us at email@example.com and our team member will guide you.
Yes you can by choosing hold option at check out, we will hold your order up to 30 days in our temperature controlled warehouse until the weather gets better.
Firstwinedown.com automatically provides insurance for each order placed online. This will protect our customers from any damage or lost packages during transit. You will have the option to deny the insurance, by de- selecting the box labelled shipping insurance, at the checkout process.Please note that this will waive all responsibility from Firstwinedown.com